No Thank Yous Than No Thanks!”-Marth “ism”
No Thank Yous – Then No Thanks! It’s AMAZING how many people do not know how to say “thank you.” It’s as if they were never taught, the more you appreciate something the more you’ll get things you can appreciate. It’s the old adage of “What you focus on, you get”. However, 97% of people do not ever craft a “thank you” note or even a “thank you” email. Say NO THANKS to people who can’t SAY THANKS!In fact, here’s an “interesting story”. There is a lady who markets herself as an “image expert” (she’s not here in the Basin so we’re all safe!). I really like here information and she “appeared” to be quite knowledgeable. So, I went to order a book from her website and NOTHING HAPPENED. I tried, and tried, AND TRIED to buy a book from her website and still NOTHING would happen. Most customers would just “give up” and decide “okay, I want to spend my money with you but you don’t want it because you haven’t been professional enough to take care of your website” BUT (there’s that ‘but’ again), I am a technically challenged person and I like to give the benefit of the doubt, so I thought “may be she doesn’t know.” So, I CALL HER (now remember – I’m the customer!) and let her know that I cannot purchase a book on her website. I explain what I did and lo’ and behold – she sees what I see – NOTHING HAPPENS! She thanks me quickly and gets of the phone to call her web guru (who is someone who needs a “Texas talkin’ to” because he’s SUPPOSED TO BE a professional at what he does to – real professional, right?). The next day, I try to purchase again, and finally I can buy the book that I “worked” so hard for.
I share this story because AFTER ALL THAT – she NEVER once wrote me an email of thanks or a note of thanks or called up to give a “thank you” message…NOTHING and get this – SHE’S the image “expert”. How long would shehave gone without business had I not of called? She even mentioned that she had not gotten any orders that week and found that “odd”. No thanks at all – what do you think my “image” is of her now?
Use her huge mistake as a lesson for you….say THANK YOU! It is such a lost art and such a powerful phrase. WE all work so hard to differentiate ourselves from the competition. And, now you can with a simple act of gratitude!
Here are three powerful simple acts:
1. Write a THANK YOU note!
Granted, this can be done via email with lots of cute animation & song. However, a handwritten personal note is the most powerful “thank you.” It shows that you value the person, you value what they did and that you are so genuine in your appreciation that you are willing to expend the time and effort to make a personal gesture. You will stand out in the crowd and be the “purple” cow!
Action Step: Write one thank you note a day. If you don’t do that now, start with a “thank you email”. However, do just get some simple cards and address and stamp one each day. Carry it with you and find that person to appreciate every day. You will then be the true IMAGE EXPERT and that act of appreciation will make a huge difference to you, personally!
2. Pick up the phone and say thank you!
You’re busy, we’re all busy. Pick up the phone and thank the person and explain “why” what they did was so great; how it made a difference in your life and how you value them. Be sincere (people can smell the predatory “fakeness” a mile away!).
Action Step: Call one person each week. Make one moment each week as your make a difference moment! Then ask, how can I help you?
3. Recognize People With Something of Value!
I’m not saying “shower them with gifts” but do remember what you are grateful for and what is important to them. For example, a friend of mine loves the theater. She worked on a really difficult client for me and made all of us look so good. I appreciated her and recognized her to the team (an important, valued recognition) and gifted her two theater tickets. She was thrilled because I remembered that she liked the theater! Like the “image” person I was referring to in the story, a simple thank you might even have been a short email saying thanks and here’s a couple of bucks of your next purchase for saving me from losing further dollars. (however, if the person you need to appreciate has to “tell you” what to do…it totally devalues any appreciation you could possibly muster!)
Action Step: Someone made a difference in your life this month. They made life easier or went out of the way. Recognize it!
Like attracts like…what are you attracting?
Coach Maria Elena a/k/a The Champion of Connections
Social Capital Strategist & Coach, cpcc